Delivery
Goods will be dispatched within 3 working days of your order if the products are in stock, or sooner where possible (not including Bank holidays and weekends). Should any of the products not be in stock, you will be advised of an approximate delivery date. Please be clear with regard to your address as additional charges for re delivery will be incurred by yourself.
Once we dispatch the goods we cannot be liable for any delay by post and to this extent we will not enter into any compensation agreement due to the late delivery of any item. Delivery information is provided for guidance only, and is non binding.
Sale and discount conditions
Orders placed during our sales cannot be back or forward dated. Discounted items are non-refundable except where obligated by law.
Cancellation
You have the legal right to cancel your order within seven working days of receiving the goods under the Distance Selling Regulations. However, it is your responsibility to return the goods to us in the condition they were dispatched in and at your cost. We reserve the right to refuse goods not returned in it’s original condition and packaging. We similarly reserve the right to offer an exchange or a refund at our discretion.
Returns Policy
If you wish to return an item, we need to receive it back into our store, in the condition in which it was dispatched, within twenty eight days of receipt for a refund or exchange. We ask that you please return the items with their original saleable packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our store, please ensure you package your return to prevent any damage to the items or boxes.
We reserve the right to refuse the return of goods which have been damaged because they were not appropriately re-packaged. With the exception of faulty and damaged goods, we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within seven working days of receiving your parcel. This can be done by calling us on 07868 420282 / 07929 551664 or via email at info@pethauolyv.co.uk. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order, we will issue a full refund including the original delivery charge.
Please note that it can take up to 21 days to process a return.
We recommend that you obtain a Certificate of Posting in the event the parcel(s) fails to reach us.
Please return to;
Pethau Olyv,
Mermaid Buildings,
Pentre Road,
St. Clears,
Carmarthenshire,
SA33 4LR